Privacy policy

OBJECTIVE, SCOPE AND APPLICABILITY

XYVO ("Company", "we", "our", "us") respects an individual's privacy and is committed to protecting the same. This Privacy Policy ("Policy") describes how we collect, use, disclose, and transfer Personal Information (as defined below) through platforms controlled by XYVO, including www.xyvo.in and any mobile websites, applications, or related digital platforms (collectively, the "Platforms").

This Policy applies to individuals who browse, access, use the Platform, provide information on or through the Platform, or whose information we otherwise collect, receive, or process in connection with the offer and sale of our products and services (collectively referred to as "Customers", "you", or "your").

By accessing and/or using our Platform and providing information as explained in this Policy, you consent to the collection and use of the information you disclose on the Platform in accordance with this Policy, including but not limited to sharing your information as described herein. If you do not agree with this Policy, please discontinue the use of our Platform.

Further, you agree and consent to receive communications related to our services on the mobile number provided by you, even if such number is registered under the Do Not Disturb (DND) or National Customer Preference Register (NCPR) under applicable regulations. You expressly consent to receive communications, including service-related and promotional communications, from XYVO.

For the purpose of this Policy, "Personal Information" means any information that relates to an individual and is capable of identifying that individual either directly or indirectly when combined with other information available with the Company.

By visiting our website or using our services, you consent to the collection, processing, and use of your data as described in this Privacy Policy.

HOW DO WE COLLECT YOUR PERSONAL INFORMATION?

We communicate with you through various means, including our Platform, email, phone calls, SMS, WhatsApp, and other communication channels.

We collect Personal Information in the following ways:

When You Submit Information

We collect and store Personal Information that you voluntarily provide while using our Platform, such as when you:

  • Create an account
  • Place an order
  • Subscribe to newsletters
  • Contact customer support
  • Participate in surveys, contests, or promotions
  • Submit feedback or reviews

Examples of information collected include:

  • Name
  • Email address
  • Phone number
  • Delivery details
  • Payment-related information

Automatic Collection

We automatically collect certain information when you interact with our Platform, including:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Website usage data
  • Cookies and tracking information
  • Location data (where permitted)

Information From Other Sources

We may receive information about you from:

  • Logistics partners
  • Payment providers
  • Marketing partners
  • Social media platforms
  • Analytics providers
  • Publicly available sources

WHAT PERSONAL INFORMATION DO WE COLLECT?

We collect only information necessary to provide and improve our services.

The categories of Personal Information we collect may include:

  • Name
  • Email address
  • Mobile number
  • Shipping details
  • Billing details
  • Date of birth (if provided)
  • Language preferences
  • Product preferences
  • Purchase history
  • Device information
  • IP address
  • Browser information
  • Customer support interactions
  • Reviews and feedback

Payment Information

Payment information may include:

  • Credit card details
  • Debit card details
  • UPI details
  • Bank account details
  • Other payment instrument information

Payment transactions are processed through secure third-party payment gateways. XYVO does not store complete payment card details on its servers.

PURPOSE OF COLLECTING PERSONAL INFORMATION

We may use your Personal Information to:

  • Verify your identity
  • Process and fulfill orders
  • Deliver products and services
  • Provide customer support
  • Manage your account
  • Improve website functionality
  • Personalize your experience
  • Send order updates
  • Send promotional offers and newsletters
  • Conduct surveys and research
  • Analyze customer behavior and trends
  • Prevent fraud and unauthorized activities
  • Comply with legal obligations
  • Protect our rights and interests
  • Improve products and services

LEGAL BASIS FOR PROCESSING

We process Personal Information based on:

Performance of Contract

To fulfill orders, process payments, and provide requested services.

Legitimate Interests

To improve customer experience, conduct marketing, prevent fraud, and operate our business effectively.

Compliance with Legal Obligations

To comply with applicable laws, regulations, and governmental requirements.

Consent

Where required, we rely on your consent to process Personal Information. You may withdraw consent at any time by contacting us at:

support@xyvo.in

SOCIAL MEDIA INTERACTIONS

We maintain a presence on social media platforms such as:

  • Instagram
  • Facebook
  • LinkedIn
  • X (formerly Twitter)

When you interact with us through social media, we may receive information made available by your privacy settings on those platforms.

Your use of social media platforms is governed by their respective privacy policies and terms of service.

CUSTOMER SUPPORT AND CALL RECORDINGS

For quality assurance, training, and service improvement purposes, customer support calls may be monitored or recorded.

HOW DO WE SHARE PERSONAL INFORMATION?

Access to your Personal Information is limited to authorized personnel.

We may share Personal Information with:

Service Providers

Including:

  • Logistics providers
  • Delivery partners
  • Payment processors
  • Marketing service providers
  • Analytics providers
  • Cloud hosting providers
  • Customer support vendors

Affiliates

Our affiliated companies may access Personal Information where necessary for operational purposes.

Legal Compliance

We may disclose Personal Information when required by law, court orders, government authorities, or regulatory obligations.

Business Transfers

In the event of a merger, acquisition, restructuring, or sale of assets, Personal Information may be transferred as part of the transaction.

No Sale of Data

We do not sell or rent Personal Information to third parties.

RETENTION OF PERSONAL INFORMATION

We retain Personal Information only for as long as necessary to:

  • Fulfill the purposes described in this Policy
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements

Once no longer required, Personal Information will be securely deleted or anonymized.

YOUR RIGHTS AND CHOICES

You may:

  • Access your Personal Information
  • Update inaccurate information
  • Request correction of information
  • Withdraw consent
  • Unsubscribe from marketing communications
  • Request deletion where legally permissible

To exercise these rights, contact:

support@xyvo.in

OPTING OUT OF MARKETING COMMUNICATIONS

You may opt out of promotional communications by:

Please note that transactional communications relating to orders, payments, and account activities may still be sent.

WITHDRAWAL OF CONSENT

You may withdraw your consent to processing Personal Information at any time by emailing:

support@xyvo.in

Withdrawal of consent will not affect the legality of processing carried out before the withdrawal request.

HOW WE STORE YOUR PERSONAL INFORMATION

Personal Information may be stored:

  • On secure internal systems
  • On cloud infrastructure providers
  • Through trusted technology partners

We require service providers handling Personal Information to maintain appropriate security measures.

DISPOSAL OF PERSONAL INFORMATION

We take reasonable steps to securely delete, anonymize, or destroy Personal Information when it is no longer required.

COOKIES POLICY

We use cookies and similar technologies to:

  • Improve website performance
  • Remember preferences
  • Analyze traffic patterns
  • Personalize content
  • Measure advertising effectiveness

You may disable cookies through your browser settings; however, some features of the Platform may not function properly.

CUSTOMER CONTENT AND REVIEWS

If you voluntarily submit reviews, comments, photos, or other content on our Platform, such information may become publicly visible.

We are not responsible for how third parties use publicly shared content.

THIRD-PARTY LINKS

Our Platform may contain links to third-party websites.

We do not control and are not responsible for the privacy practices, content, or policies of those websites.

We encourage you to review their privacy policies before providing any Personal Information.

THIRD-PARTY ANALYTICS

We may use analytics and advertising tools, including:

  • Google Analytics
  • Google Ads
  • Meta (Facebook & Instagram)
  • Shopify
  • Other analytics and marketing platforms

These providers may use cookies and similar technologies to collect information regarding your interaction with our Platform.

You can manage advertising preferences through the settings provided by these third-party platforms.

EMPLOYMENT OPPORTUNITIES

If you submit a resume or employment application through our Platform, we may use that information to evaluate your candidacy and communicate regarding employment opportunities.

Application information will be handled confidentially.

SECURITY

We use commercially reasonable administrative, technical, and physical safeguards to protect Personal Information, including:

  • SSL encryption
  • Secure servers
  • Restricted access controls
  • Employee confidentiality obligations
  • Firewall protections
  • Malware monitoring
  • Security best practices

While we strive to protect your information, no method of transmission over the Internet or electronic storage is completely secure.

POLICY CHANGES

We may revise this Privacy Policy from time to time.

Any updates will be posted on this page with a revised effective date.

Continued use of the Platform after such changes constitutes acceptance of the revised Policy.

PRIVACY CONCERNS

If you have any concerns, questions, requests, or complaints regarding your Personal Information or this Privacy Policy, please contact:

Grievance Officer

Customer Support Team
XYVO
Email: support@xyvo.in

The Grievance Officer is designated in accordance with applicable laws including the Information Technology Act, 2000, the Information Technology Rules, 2011, the Consumer Protection Act, 2019, the Digital Personal Data Protection Act, 2023, and other applicable regulations.

Last Updated: June 2026